Carisbrooke Ltd t/a Carisbrooke Clearance

Terms and Conditions. 
Please read our terms and conditions.

  1. The ‘Company’ Carisbrooke Ltd, trading as Carisbrooke Clearance provides contents removal services from residential, commercial industrial properties and storage sites, buildings, yards, gardens, containers, etc. 
  2. We will remove all contents to the capacity of our vehicles. For larger or heavier items, we will use trusted sub-contractors who will attend site with or without a representative from Carisbrooke Ltd. We will discuss this with the client prior to their attendance on site. 
  3. We may need to dismantle items within the premises in order to remove them from the building. We shall not be responsible for reassembling any item we could not safely remove intact. 
  4. Hazardous, noxious, bio-hazardous or illegal items will be left on site and if appropriate, relevant authorities will be notified. 
  5. If required, to remove some of the above items in point 4, we use trusted sub-contractors to clear and make safe the premises. This will be charged and paid for prior to the sub-contractor attending the site to carry out their work. 
  6. The sub-contractors used in point 5, may need to view the premises prior to quoting the works involved. 
  7. If we attend a site to carry out works arranged and cannot proceed due to adverse circumstances beyond our control, we may, at our discretion, charge for loss of earnings and expenses caused by the issue at the site. 
  8. Carisbrooke Ltd will assume full legal ownership of any and all contents / items when they have been removed from the premises / site and taken for disposal. 
  9. Once Carisbrooke Ltd has ownership of the contents, we will dispose of these items in any appropriate method we chose. This may include donating to charities, recycling, selling or disposal of at waste transfer site / skip. 
  10. Due to the details in point 9, we may not be able to return items requested at a later date. 
  11. Any items requested to be kept by the client prior to commencement of the clearance will be left on site for the client to remove. Any requested items we find when processing through them at our premises will returned to the client at a later date. 
  12. Whilst sorting through the contents at our premises, any personal documents, photos, family history, electronic items with personal data will be offered back to the client. If rejected by the client, we will have these items confidential waste and destroyed, or wiped electronically to protect personal details.
  13. We are not obligated to notify the client of any other individual items we find, regardless of the size, quantity, value, historical significance or any other reason when sorting the contents other than for those items already mentioned in point 12 or requested prior to clearing the premises in point 11. 
  14. When quoting for the clearance works, Carisbrooke Ltd will send a representative to carry out a full visual assessment of the contents to be removed. This will ensure the best price for the client. 
  15. When viewing the items, we look for items of value (generally over £100 individually), which we would look to sell at auction / to trade / privately. The values of these items would be taken into consideration when quoting for the clearance. 
  16. When quoting we will need to know of any parking, ULEZ, congestion zone, or similar fees which will be incurred when carrying out the works. The client will be asked these details at the viewing. If they fail to inform us of these details, we will add these to the quote at a later date. 
  17. The quote will include all costs including labour, travel, any hire or sub-contractor costs, disposal, parking fees and any other costs likely to be incurred. 
  18. If after quoting for the clearance, and during the works, we find more items to clear, we reserve the right to increase the quote to cover additional expenses. 
  19. Estimates for basic clearance works may be given over the phone to the client’s description. However, we reserve the right to amend the estimate on the day. This may be due to an increase in items to remove, access and parking difficulties, conditions of the contents, etc. 
  20. We reserve the right to request a non-refundable deposit or payment in full (of which 50% will be non-refundable if cancelled within 5 working days of the agreed date of commencement) prior to the clearance works commencing. 
  21. Other payments owing (the balance, extra disposal fees etc) are to be made upon completion of the agreed works. 
  22. Invoices and any other documents will be emailed to the client. 
  23. Payments are accepted by cash or bank transfer only. 
  24. Late or non-payments may be liable for charges at our discretion. 
  25. In situations where payment has not been made within 30 days, we may proceed with debt collection agency to recover our fees, and any other cost caused by this action. 
  26. Carisbrooke Ltd reserves the right to amend these terms and conditions at any time without prior notice. 
  27. These terms will become binding on both Carisbrooke Ltd and the client, upon agreement of the contract/acceptance of the quote- verbal or written, or we begin to provide the services to you, whichever is the earlier.
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